Frequently Asked Questions
Box office location and hours
The Centenary Stage Company box office is located in the Lackland Performing Arts Center at 715 Grand Ave. Hackettstown, NJ 07840 on the campus of Centenary University.
Is there assigned seating for your events?
It depends on the event.
How early should I arrive for a show?
For the convenience of our patrons, our box office opens two hours prior to any performance time. At which time our staff is happy to assist with purchasing and/or picking up tickets. Many of our patrons like to pick up their tickets in advance, then visit one of our many fine local restuarant partners before returning for the performance.
Late Seating Policy
Late seating is at the sole discretion of Front of House Management and is handled on a case by case basis.
Children under the age of 5 are not permitted to any CSC mainstage event.
Electronic Recording Devices Policy
Cameras and other recording devices are strictly prohibited and may be removed by the Theatre at its discretion. Please silence or turn off all cell phones prior to entering the Theatre.
Where shall we eat?
Looking to take in dinner before or after a show?
Do you cancel or reschedule events due to inclement weather?
Will I be notified if an event/performance I purchased tickets to is cancelled/rescheduled?
I have tickets for an event/performance that has been cancelled/rescheduled, now what?
If an event that you have tickets purchased for has been cancelled or rescheduled due to extreme weather conditions CSC offers a few options:
How soon do you determine whether or not you're cancelling/rescheduling an event due to weather?
We try our best to anticipate weather conditions as much as possible so we can provide our patrons with the earliest notifications possible. We make every attempt to notify ticket holders at least 2 hours prior to the event.
Is there parking available at the Lackland Performing Arts Center?
Yes. Centenary Stage Company's Lackland Performing Arts Center has a large parking lot just outside its doors offering several handicap spaces. Parking in the lot is on a first come first serve basis.
Is there parking available at The Little Theatre?
Yes. Often our patrons who are attending events in our Little Theatre space will parking in the parking lot of the Lackland Performing Arts Center. From that lot it's only a short walk through campus to the Little Theatre. Additionally, on-street parking is available on Jefferson St. and West Plane St. Municiple regulations are in effect and posted for all on-street parking.
Which venues are located in The Lackland Performing Arts Center?
The Lackland Performing Arts Center houses two of our performance spaces, the Sitnik Theatre and Edith Kutz Black Box Theatre, as well as, our box office.
Do you provide access options for patrons with accessibility needs?
Yes. As part of Centenary Stage Company's mission to make the arts accessible for all, CSC provides a full array of accessibility options for patrons. Wheelchair accessibility, Relaxed Performances, Large Print and Assisted Listening are among the several options CSC offers.
Where is The Little Theatre located?
Centenary Stage Company's Little Theatre is located in Centenary University's Seay Building (the main administrative building with the large gold dome) at 400 Jefferson Street Hackettstown, NJ 07840.
All ticket sales are final. Centenary Stage Company does not offer refunds.
We understand that things can happen. In the event you're unable to attend an event you have purchased tickets for CSC will gladly exchange your tickets for that event/performance for another CSC produced event/performance within our current season.
How can I purchase tickets?
There are several ways to purchase tickets to Centenary Stage Company events.
Are there any additional fees when purchasing tickets?
Convenience Fee (on-line): A $1.00 per ticket 'Convenience Fee' is automatically applied to your order.
Service Fee (by phone): A $3.50 'Service Fee' is applied to your order.
Facility Fee (all tickets): A $2.50 'Facility Fee' is included in all tickets.
Do I have to purchase tickets in advance?
No. Patrons may purchase tickets the day of any scheduled performance/event beginning two hours prior to the scheduled "curtain".
Can my tickets be mailed to me?
Can I pick up my tickets the day of the event?
Do you offer season subscriptions or ticket packages?
Do you offer gift certificates?
Do you offer discounted tickets?
Yes. We firmly believe that the arts should be accessible and affordable to all and continually strive to reflect that mission in our base ticket (adult) price point.
Do you use third party ticket vendors?
Centenary Stage Company sells tickets through its own secured on-line ticketing system.
I lost my tickets.
Centenary Stage Company can reprint your tickets at no additional charge pending verification of your ticket purchase.
What forms of payment do you accept?
Centenary Stage Company offers a variety of payment options.
Online: Payments with either Mastercard, Visa or PayPal are accepted.
Over-the-phone: Payments with either Mastercard or Visa is accepted.
In person: Payments via either accepted credit cards, cash or check is accepted.
Thursday Night Buy One / Get One (BOGO) Rush Ticket Special
Centenary Stage Company offers a BOGO Rush Ticket Special for Thursday evening performances of select Professional Theatre Series Events. Check individual event listing for availability.
Offer is only redeemable when purchased in person at the CSC box office on the night of the performance beginning at 5:30 pm and lasting until 7:30 pm curtain.
Offer is not available for advance ticket sales (phone, on-line or in person).
May not be combined with any other offer or discount.
Tickets are available on a first come first serve basis.
For a full listing of terms & conditions click HERE.
Our BOGO offer is widely popular and depending on the demand for a particular production it is not unusual for our patrons to arrive early with lines forming. This is particularly true of our Holiday Musicals.
Tickets and seating is on a first come, first serve basis.
Grab your tickets & dinner before the show.
Many of our patrons arrive early so that they can pick up tickets and then grab a quick bite to eat before the show.
We have a fine selection of restaurant partners, many of whom offer dinner coupons and other incentives when you show your purchased ticket or bring in one of the coupons available in our lobby or on-line HERE.
COVID - 19 RESPONSE
What measures are being implemented in response to COVID - 19?
Centenary Stage Company, the professional theater in residency on the campus of Centenary University, remains committed to the health and safety of our community and adheres to all requirements and regulations set forth by the State of New Jersey under executive order 183. As such, CSC is taking the following measures to ensure a safe and enjoyable theatre going experience for our patrons, staff, volunteers and artists.
Social Distancing with a minimum of 6' distance will be observed and enforced at all times. This includes while in the Lackland Center lobby, restrooms, theatre seating and all other indoor spaces. Audience seating has been socially distanced to ensure 6' between patrons in all directions while seated during a performance. Seating begins approx. 12' from the apron of the stage ensuring a safe distance between audience and artists.
Masks and face coverings are required at all times while indoors, as well as, outdoors when social distancing isn't possible. Patrons, staff, and volunteers are required to wear a mask and/or face covering through the duration of their visit with CSC.
Limited capacity as per NJ executive order 183 all indoor performance venues are capped at a maximum capacity of 25% or a maximum of 150 patrons (the lesser of the two). To adhere to social distancing Centenary Stage Company has reduced the total capacity of it's performance space from 504 to 112 total available seats across the orchestra and balcony sections. This maximum capacity is below the NJ state requirement.
Contactless ticketing eliminating the traditional tearing of tickets at the door for entry limiting the need for contact between patrons, staff and volunteers. CSC has shifted to a digital/print your ticket at home format and is encouraging patrons to purchase tickets in advance. Once a ticket is purchased patrons will have the option to either have their tickets mailed to them at an additional charge or e-mailed to them at no cost. E-mailed tickets may be printed at home or presented at the box office using a smart device. CSC has eliminated a "will call" and will no longer allow patrons to have their tickets held for them at the box office. However, CSC will continue to offer day of event ticket sales.
Increased use of PPE by all staff and volunteers. Csc will be employing additional available PPE for staff and volunteers to use at their discretion. In addition to the required face mask/coverings additional PPE may include face shields, gloves and other PPE.
Hand santizing stations have been installed by the University and will be available for use throughout the Lackland Center providing patrons, staff and volunteers with quick and easy access.
Increased deep cleaning has been initiated by the University and is further reinforced by CSC staff. Regular deep cleaning, as well as, increased cleaning of all public spaces before and after every performance will occure.
Upgraded HVAC and air ventilation has been installed by the university and meets ASHRAE recommendations.
One-way traffic patterns for entry to and exit from the venue have been created and designated to assist with social distancing and limit interaction within public spaces.
COVID-19 screening questionnaire required by the University for all patrons and visitors to campus.
How does contact-less ticketing work?
In an effort to limit contact between CSC staff, volunteers and our patrons CSC is implementing contact-less ticketing for the 2020-21 season.
BY MAIL: Patrons may continue to elect to have purchased tickets mailed to them at the standard mail rate of $1.50 per order selected for mailing.
BY E-MAIL: Patrons may elect at check out (on-line or by phone) to have a digital ticket(s) e-mailed to them. This option creates a digital ticket which is sent electronically to the e-mail address on file in the patron account. Once this digital ticket is received patrons will be required to print the digital ticket(s) at home and bring the print out with them on the day of the performance to gain admittance to the event.
How are you implementing social distancing within your theatre spaces?
For the 2020/21 Season most of our events have been scheduled to be presented in our mainstage space, the Sitnik Theatre. This space can seat (under normal circumstances) a maximum capacity of 504 patrons. In order to adhere to social distancing guidlines, CSC has limited the total capacity of available seats to 112.
Does social distancing impact my ability to purchase tickets?
No! You can still purchase tickets on-line, by phone or in person.
Can I still purchase tickets in person?
I have specific seating requirements. Am I still able to reserve ADA compliant seating?
I'm looking to purchase tickets for a family, what should I do?
Because of our socially distanced seating map within our Sitnik Theatre our on-line ticketing system will not allow for more than (2) seats to be purchased at a time.
I'm trying to purchase tickets on-line but it keeps giving me this error:
"Unable to find (x amount) of seats together"